About Mobi :
Mobi is a leading online payment gateway in Asia, regulated by Bank Negara Malaysia. We empower businesses to accept and settle payments seamlessly across Malaysia, Indonesia, India, and beyond, supporting 50+ local methods including bank transfers, eWallets, QR, UPI, and cards. With fast, secure, and reliable solutions, Mobi simplifies cross-border transactions and ensures exceptional support for businesses of all sizes.
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team. As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients. This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner.
Responsibilities:
Provide exceptional customer support through various channels, including email, and chat.
Assist customers with inquiries, account-related issues, and technical troubleshooting.
Collaborate with other teams to escalate and resolve complex issues.
Maintain a thorough understanding of our Fintech products and services.
Document customer interactions and resolutions accurately in the system.
Stay up-to-date on industry trends and product updates to better assist customers.
Participate in ongoing training to enhance product knowledge and customer service skills.
Shift Rotation:
The role requires a 24/7 shift rotation to ensure continuous support coverage. Team members will be assigned to different shifts to cover mornings, afternoons, evenings, nights, and weekends.
Public Holidays:
The Customer Support team follows the public holidays observed in Malaysia. Team members may be required to work on public holidays as part of the shift rotation schedule.
Qualifications:
Previous experience in customer support or a related field.
Excellent communication skills in English and proficiency in additional languages is a plus.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Flexibility to adapt to a 24/7 shift rotation schedule, including weekends and public holidays.
If you are passionate about delivering exceptional customer service and thrive in a dynamic and fastpaced environment, we invite you to apply for this exciting opportunity.
