Position Overview:

We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team. As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients. This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner.

Responsibilities:

• Provide exceptional customer support through various channels, including email, and chat.

• Assist customers with inquiries, account-related issues, and technical troubleshooting.

• Collaborate with other teams to escalate and resolve complex issues.

• Maintain a thorough understanding of our Fintech products and services.

• Document customer interactions and resolutions accurately in the system.

• Stay up-to-date on industry trends and product updates to better assist customers.

• Participate in ongoing training to enhance product knowledge and customer service skills.

Shift Rotation:

The role requires a 24/7 shift rotation to ensure continuous support coverage. Team members will be assigned to different shifts to cover mornings, afternoons, evenings, nights, and weekends.

Public Holidays:

The Customer Support team follows the public holidays observed in Malaysia. Team members may be required to work on public holidays as part of the shift rotation schedule.

Qualifications:

• Previous experience in customer support or a related field.

• Excellent communication skills in English and proficiency in additional languages is a plus.

• Strong problem-solving and analytical skills.

• Ability to work independently and collaboratively in a team environment.

• Flexibility to adapt to a 24/7 shift rotation schedule, including weekends and public holidays.

If you are passionate about delivering exceptional customer service and thrive in a dynamic and fastpaced environment, we invite you to apply for this exciting opportunity.